Shipping and Returns

Shipping Charges:

Shipping charges are automatically calculated based on total approximant package weight; our default shipping method is UPS Ground. All charges are shown for you to review before you commit to placing your order.

Shipping Time:

Is between 1 and 4 weeks. The average time is 2 weeks. The total expected delivery time includes the average availability plus the total shipping time. In most cases we are able to ship your items much sooner. Experience has taught us it is best to under-promise and over-deliver the majority of the time while allowing some leeway for those situations where delays do occur.

Sales Tax:

We are required by law to add the proper sales tax for taxable products in orders placed by residents of the State of New Jersey.

Order Status/Order Tracking:

We make every effort to keep you informed on the status of your order. Where possible we notify you of shipment and provide package tracking numbers. If you ever have a question concerning your order status your best option is to drop us an e-mail [click here]. We will be happy to trace your order and let you know exactly what the status is.

Guarantee:

All products are guaranteed against defects in materials and workmanship. All products come with our satisfaction guarantee. We will also exchange items to correct sizing problems within 15 days.

Exchanges:

If at any time you received a wrong item due to Best Buys Direct's error please contact us and we will rectify the situation right away at our expense. Please contact customer service by e-mail [click here] for a Returned Material Authorization (RMA) number and instructions within 15 days of receiving your product(s). We reserve the right to reject unauthorized returns. You will be responsible for all return shipping charges. You will also be charged the cost of shipping the exchange item(s) to you. Returned items must be in new, unaltered and unworn condition with the original tags attached. Special orders, customized and personalized products such as unusual color or embroidered apparel may not be returned or exchanged. We do not charge a restocking fee on authorized exchanges. Due to safety issues we cannot accept returns or exchanges that have smoke, perfume, or any other non-original scent. Scented items will be returned to the buyer at the buyer's expense. Shipping is non-refundable.

Returns:

Please contact customer service by e-mail [click here] for a Returned Material Authorization (RMA) number and instructions within 15 days of receiving your product(s). We will reject unauthorized returns. You will be responsible for all shipping charges. Please note if you received free shipping on the item we will deduct the original cost of shipping to your from the refund as well. (Shipping charges are subtracted from refunds). Returned items must be in new, unaltered and unworn condition with the original tags attached. Returns are usually processed within two weeks after Best Buys Direct. Inc. has received the returned items. All refunds will be by company check. Special orders, customized and personalized products such as unusual color apparel may NOT be returned. All authorized returns are subject to a 15% restocking fee. Due to safety issues we cannot accept returns or exchanges that have smoke, perfume, or any other non-original scent. Scented items will be returned to the buyer at the buyer's expense. Shipping is non-refundable.

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